Privacy Policy

At Crave Electronics, we respect your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you browse our website or request a phone call about purchasing our products.

1. Information We Collect

When you submit a callback request, we collect the information you provide, which may include:

• Your full name
• Your Bangladesh mobile phone number
• Your delivery city or area, if provided
• Additional notes or contact preferences
• The products and quantities you are interested in purchasing

Our hosting and security services may also process technical information, such as IP addresses, browser information, and verification data, to operate and protect the website.

2. How We Use Your Information

We use the information collected through callback requests to:

• Contact you about your product enquiry
• Confirm product availability and pricing
• Discuss delivery charges and arrangements
• Arrange payment directly with our team
• Manage the status of your request
• Prevent spam and misuse of our website

3. Phone-Order Requests

Crave Electronics currently uses a phone-order request system rather than online payment processing.

When you submit a request, our team may call or message you to confirm product availability, delivery details, and payment arrangements. Submitting a request does not constitute a confirmed purchase.

We do not collect payment card information through the callback request form.

4. How We Store and Protect Information

Customer callback requests are stored using Supabase. Access to those records through our administration system is restricted to authorized administrators.

We also use Cloudflare for website hosting, security verification, and protection against automated submissions.

While we take steps to protect information, no internet-based service can guarantee absolute security.

5. Service Providers

We use third-party technology providers to operate our website and process callback requests, including:

• Cloudflare: Website hosting, security, and bot verification.
• Supabase: Database services used to store products and customer requests.

These providers may process or store information using infrastructure located outside Bangladesh.

6. Cookies and Security Verification

Our website and its service providers may use cookies or similar technologies that are necessary for website functionality, security, and protection against automated requests.

We use Cloudflare Turnstile to help distinguish legitimate visitors from automated traffic when submitting callback requests.

7. How Long We Keep Your Information

Callback request information may be retained for as long as reasonably needed to respond to enquiries, manage customer communications, maintain relevant business records, and address disputes or legal obligations.

8. Access, Correction, and Deletion Requests

If you have questions about information you submitted, or wish to request access, correction, or deletion, please contact Crave Electronics.

We will review your request and respond as appropriate, subject to applicable legal and record-keeping requirements.

9. Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change.

The latest version will be published on this page with an updated revision date.

10. Contact Crave Electronics

If you have questions about this Privacy Policy or how your personal information is handled, please contact our team.